What if my recurring payment fails?

Your payment may have failed for a number of reasons. You may want to check with your credit card provider to ensure your card is still valid or with your bank. You can update your billing details in the MoodleCloud Portal.

We will re-attempt to deduct the payment again in three days time. If your payment declined again on the last re-attempt, your subscription will stop and your service is suspended. Your teachers and learners will not be able to access the MoodleCloud site while it is suspended. It can be restarted on a successful payment for up to 30 days.