Why didn’t I receive my verification SMS/email?

If you are signing up for a MoodleCloud Free Trial, an SMS is sent to you with a verification code. Firstly, check that you have entered the correct mobile/cell phone number. If the number you have entered is correct, then your phone number may be on a ‘do not call’ listing. You will need to contact your phone service provider to change your details.

If you are signing up for a paid package, such as Starter or Moodle for School, an email is sent to you with a verification code. Firstly, check that you have entered the correct email address. If the email address you have entered is correct, then the message may have gone to your spam folder. If you’re unsure, wait 15 minutes and try again, being sure that the correct email address is added.