Eiffel Corp specialises in modern learning solutions, along with our inclusive approach to tech, we offer constant support tailored to your organisations success.
Serviços
ConsultoriaConsultation: We offer consultation services to help clients make informed decisions about configuring and customising their Moodle installations. This can include guidance on feature selection, integration with other tools, and optimising the LMS for specific educational or business needs. We are also Digital Education Strategy, Implementation, Educator Professional Development and Content Development specialists and we are able to assist our clients by creating eLearning content, including multimedia, quizzes, and interactive materials. We are also able to offer guidance on best practices for content creation and integration with Moodle.
CursosLeveraging our years of experience in instructional design and UDL, we develop, design, build, edit and refine digital courses and programmes for our clients in a wide range of disciplines and levels from supplemental to fully online, under-graduate to post-doctoral, vocational to corporate and executive level instruction and more. Our team consists of an experienced instructional designers, media developers and academics with experince of teaching and facilitationg in the online space which underlies our sought after consulting an d quality driven approach. Our course and content development services have been applied across our home region but also very extensively in the UK, USA, EU and other global markets.
HospedagemHosting: We are proud to be AWS partners and we therefore make use of AWS cloud services for hosting your Moodle environment. AWS provides comprehensive and sophisticated services which can host a reliable, well performing, high quality LMS service to learners and staff. AWS services include an availability SLA of above 99.9% which makes it an excellent foundation for running critical software and services. We are the only company in Southern Africa to have achieved the qualified software badge from AWS and this means our LMS lives up to the highest global standards in terms of the architecture of an LMS. Software Updates and Maintenance: We assist with keeping the Moodle software up to date. This includes applying software updates, security patches, and ensuring that the Moodle system remains current and secure. Performance Optimisation: Eiffel Corp work to optimize the performance of the Moodle platform to ensure it operates efficiently, even under heavy usage. This includes server tuning and load balancing, as well as database optimisations.
InstalaçãoThe installation of Moodle is a collaborative effort that takes into account the specific needs and goals of the client. We ensure a customised and well-structured Moodle LMS tailored to our client's requirements and supported by ongoing services and expertise. Our services during installation include:
Project Management
Planning and Needs Assessment
Server Environment Setup
Database Setup
Moodle Software Installation
Configuration and Customisation (Including Branding)
Integration with Other Systems
User Management and Roles
Content and Course Setup
Training and Support
Quality Assurance and Testing
Backup and Disaster Recovery
Launch and Post-Deployment Support
Continuous Improvement
IntegraçãoIf clients require integrations with other systems, we are able to offer both the integration service and support for these activities. We help design, develop, and implement these integrations while ensuring they align with the client's needs and goals. We also offer a number of solutions that integrate with Moodle, namely Turnitin, Respondus, and Invigilator.
SuporteEiffel Corp is known for our commitment to providing high-quality customer support to our clients. Our customer support services are designed to ensure that organisations using Moodle have a positive and productive experience.
Responsive Help Desk: We maintain a dedicated help desk and support portal where clients can submit support requests, report issues, and seek assistance. This help desk serves as a central point of contact for addressing customer concerns.
Technical Support: We offer technical support services to address any technical issues or challenges that may arise while clients are using the Moodle. This can include troubleshooting problems, resolving errors, and ensuring the system functions smoothly.
Administrator Support: Eiffel Corp provide guidance and support to administrators using the platform, ensuring they have access to resources and assistance when needed.
Service-Level Agreements (SLAs): Eiffel Corp offer SLAs to guarantee specific levels of service, including response times and issue resolution times, to meet the needs of their clients. Customer Success Manager: All our Moodle clients are appointed a dedicated point of contact who is responsible for: Working alongside the Project Manager to guide the client through the implementation and roll out of the LMS. Nurturing the clients growth on and adoption of the LMS over time. Understanding the client’s unique needs and collaboratively identify suitable solutions to meet needs. Ensuring ongoing satisfaction with Moodle and related services.
TreinamentoUser Training: We provide training and onboarding services to help users, including administrators, educators, and learners, become proficient in using the Moodle platform. We offer online and face to face training sessions, workshops, and resources to enhance users' understanding.
Consultation: We offer consultation services to help clients make informed decisions about configuring and customising their Moodle installations. This can include guidance on feature selection, integration with other tools, and optimising the LMS for specific educational or business needs. We are also Digital Education Strategy, Implementation, Educator Professional Development and Content Development specialists and we are able to assist our clients by creating eLearning content, including multimedia, quizzes, and interactive materials. We are also able to offer guidance on best practices for content creation and integration with Moodle.
Leveraging our years of experience in instructional design and UDL, we develop, design, build, edit and refine digital courses and programmes for our clients in a wide range of disciplines and levels from supplemental to fully online, under-graduate to post-doctoral, vocational to corporate and executive level instruction and more. Our team consists of an experienced instructional designers, media developers and academics with experince of teaching and facilitationg in the online space which underlies our sought after consulting an d quality driven approach. Our course and content development services have been applied across our home region but also very extensively in the UK, USA, EU and other global markets.
Hosting: We are proud to be AWS partners and we therefore make use of AWS cloud services for hosting your Moodle environment. AWS provides comprehensive and sophisticated services which can host a reliable, well performing, high quality LMS service to learners and staff. AWS services include an availability SLA of above 99.9% which makes it an excellent foundation for running critical software and services. We are the only company in Southern Africa to have achieved the qualified software badge from AWS and this means our LMS lives up to the highest global standards in terms of the architecture of an LMS. Software Updates and Maintenance: We assist with keeping the Moodle software up to date. This includes applying software updates, security patches, and ensuring that the Moodle system remains current and secure. Performance Optimisation: Eiffel Corp work to optimize the performance of the Moodle platform to ensure it operates efficiently, even under heavy usage. This includes server tuning and load balancing, as well as database optimisations.
The installation of Moodle is a collaborative effort that takes into account the specific needs and goals of the client. We ensure a customised and well-structured Moodle LMS tailored to our client's requirements and supported by ongoing services and expertise. Our services during installation include:
Project Management
Planning and Needs Assessment
Server Environment Setup
Database Setup
Moodle Software Installation
Configuration and Customisation (Including Branding)
Integration with Other Systems
User Management and Roles
Content and Course Setup
Training and Support
Quality Assurance and Testing
Backup and Disaster Recovery
Launch and Post-Deployment Support
Continuous Improvement
If clients require integrations with other systems, we are able to offer both the integration service and support for these activities. We help design, develop, and implement these integrations while ensuring they align with the client's needs and goals. We also offer a number of solutions that integrate with Moodle, namely Turnitin, Respondus, and Invigilator.
Eiffel Corp is known for our commitment to providing high-quality customer support to our clients. Our customer support services are designed to ensure that organisations using Moodle have a positive and productive experience.
Responsive Help Desk: We maintain a dedicated help desk and support portal where clients can submit support requests, report issues, and seek assistance. This help desk serves as a central point of contact for addressing customer concerns.
Technical Support: We offer technical support services to address any technical issues or challenges that may arise while clients are using the Moodle. This can include troubleshooting problems, resolving errors, and ensuring the system functions smoothly.
Administrator Support: Eiffel Corp provide guidance and support to administrators using the platform, ensuring they have access to resources and assistance when needed.
Service-Level Agreements (SLAs): Eiffel Corp offer SLAs to guarantee specific levels of service, including response times and issue resolution times, to meet the needs of their clients. Customer Success Manager: All our Moodle clients are appointed a dedicated point of contact who is responsible for: Working alongside the Project Manager to guide the client through the implementation and roll out of the LMS. Nurturing the clients growth on and adoption of the LMS over time. Understanding the client’s unique needs and collaboratively identify suitable solutions to meet needs. Ensuring ongoing satisfaction with Moodle and related services.
User Training: We provide training and onboarding services to help users, including administrators, educators, and learners, become proficient in using the Moodle platform. We offer online and face to face training sessions, workshops, and resources to enhance users' understanding.
