Your LMS should support growth, not stall it. But if you’re stuck with hidden restrictions, a rigid upgrade path, or a provider that feels more like a gatekeeper than a partner, it might be time to reassess.
Here are five red flags we’ve seen all too often from non-certified Moodle hosting providers—and what to do about them.
1. You don’t have complete visibility or control over your site
If you’re unclear about how your site is structured, what your storage limits are, or what plugins are installed, you’re not alone. Some non-certified providers keep you in the dark about the very system you’re running. Worse, requesting a full site backup may come with a steep price tag, making it difficult (and expensive) to leave.
At Moodle, we believe you should always have access to the details and tools you need. That includes plugin management, environment specs, and a transparent support model. You’re not renting your LMS—you own it.
2. You’re locked into proprietary tools you didn’t ask for
Some providers build proprietary tools on top of Moodle’s open-source framework, then make it hard to function without them. These tools may look helpful on the surface, but over time, they create dependency.
If you try to migrate, you might find your workflows tangled up in software you can’t take with you. With Moodle and our Certified Partners, what you build is yours to keep. We support open standards, open plugins, and open choices.
3. You’re not getting real guidance on Moodle’s ecosystem
Moodle is built to be flexible. But without expert advice, that flexibility can feel overwhelming. Which plugins are secure? What’s the best way to manage cohorts? What’s worth customising—and what isn’t?
If your provider isn’t helping you navigate these questions, that’s a missed opportunity.
Moodle Services and our global network of Certified Partners don’t just host your site—we act as strategic advisors, helping you get the most out of the platform.
4. You’ve outgrown your LMS, but your provider can’t take you further
If you’re looking to manage multiple audiences, automate repetitive tasks, or generate powerful reporting insights, Moodle Workplace could be the solution. But here’s the thing: only Moodle and our Certified Partners can offer it.
If your current provider isn’t certified, they can’t support your next step. And that means hitting a wall just when you’re ready to scale.
With Moodle and our Certified Partners, you gain access to the full Moodle ecosystem—including enterprise-ready tools designed for growth.
5. Security and sustainability feel like afterthoughts
Your LMS handles sensitive learner and institutional data. If your provider isn’t upfront about their security practices—or you’re unsure how often your site is updated—that’s a red flag.
Moodle takes a proactive approach to security and platform health. With regular updates, clear documentation, and a commitment to open standards, we make sure you’re not left guessing when it comes to safety and stability. You should always be able to upgrade to the latest version, when you want to—not when someone else decides it’s convenient.
