Customer Training

Train and retain customers with an LMS for customer education

With engaging and effective customer training, clients and customers connect with your brand and get more from your product or service. An LMS can revolutionize your training programs, streamlining the entire learning experience.

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Why use an LMS for customer training? Key features Types of training Get Moodle Workplace
Help your customers get the most value from your products and services

Help your customers get the most value from your products and services

Customer training helps customers better understand your product or service and make the most of its capabilities, resulting in a better user experience. This translates to big business benefits, including more customer loyalty, the creation of brand advocates, easier upselling, and more.   

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Customer education benefits your entire business

Providing top-notch customer training is crucial for businesses that want to retain current customers and continue to grow.
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Increase revenue

Customer training is a great way to onboard new clients and nurture existing ones. It’s an opportunity to showcase your brand, highlight key features, and nudge customers toward relevant add-ons. Customer education helps you maximize customer value thanks to easy upselling, cross-selling, and repeat business. 

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Boost customer loyalty and reduce churn

When customers don’t have the right onboarding information, they can feel confused, disappointed, and doubtful that they’ve made the right choice. By creating engaging customer courses packed with interactive learning experiences, you’ll boost customer satisfaction and reduce churn.

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Reduce customer support costs

Customer training tells customers everything they need to know about your product or service. It helps them troubleshoot problems and explore features, meaning they’re less likely to need to contact your customer support team with questions.

Create engaging customer training courses with Moodle Workplace

Moodle Workplace is a customizable LMS with key features for training and engaging your customers.
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Personalized learning paths

Create personalized learning paths tailored to specific segments of customers. Track progress and identify areas for improvement to provide additional support. 

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Accessibility

Make sure every customer has equal access to your training programs. Moodle conducts an annual third-party audit for accessibility compliance and has achieved WCAG 2.1 Level AA accreditation.

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Gamification

Incorporate gamification features to enhance customer engagement and motivation, making them more likely to successfully complete training programs. 

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Analytics and reporting

Assess the effectiveness of your training programs by tracking key metrics such as course completion rates, assessment scores, and customer feedback to identify areas for improvement. Measure changes in CSAT and NPS over time. 

Moodle Workplace supports all types of customer education

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New customer onboarding

Set customers up for success from day one through an onboarding course that helps ensure digital adoption.

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New feature training

Release updated courses when you deploy new features or offerings to consistently demonstrate value add. 

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Certifications

Create training programs with certificates so customers can demonstrate progress and mastery.

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Upselling programs

Create training programs that are geared toward specific users to introduce them to available upgrade features.

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Specific feedback

Answer customer questions in real-time by providing immediate feedback based on question responses.

Customer education is a must-have feature for businesses today

68% of customers report using products more after training. Source: TSIA
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of customers report using products more after training. Source: TSIA
86% of buyers will pay more for a great customer experience. Source: Gainsight
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of buyers will pay more for a great customer experience. Source: Gainsight
84% of companies that work to improve their customer experience report an increase in revenue. Source: Forbes
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of companies that work to improve their customer experience report an increase in revenue. Source: Forbes
80% of customers consider the experience a company provides to be as important as its products and services. Source: Salesforce
0%
of customers consider the experience a company provides to be as important as its products and services. Source: Salesforce

Ready to get started with customer training?

Get in touch with our team to learn how to harness the potential of customer education for your business.

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