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Get help with Moodle products and services

Here are some of our most frequently asked questions:

01 I am a student, how do I login to my Moodle site? I can’t login to my Moodle site

We’re the maker of the Moodle software but we don’t run or have access to the thousands of Moodle sites that exist around the world. If you’re trying to access your school or organisation’s Moodle site, please get in touch with the Moodle Admin of your site, or one of your teachers, they will be able to help you, unfortunately we can’t.

02 My site is down and it is supported by a third party, can you help me?

We’re sorry you’re having an issue with your site. Since Moodle doesn’t host the site for your organisation, you’ll need to contact your site administrator or hosting provider to obtain assistance.

03 I’m looking for support for my Moodle site

Our community is here to help. You can ask and find a lot of information on our community forum on how to get started, manage a course, add activities & resources, and discover new features.

If you can’t find the support you need, our network of Certified Moodle Partners can provide a range of services for your Moodle site. This includes hosting, support, training, consultancy, implementation, integrations, customisations, reporting, analytics, and course content creation. You can find a local partner that will help you with your requests.

Please note that if you have a Moodle site on our MoodleCloud; hosting services do not include additional support beyond basic hosting.

04 What is the Branded Moodle App ? How can we get it? Can we build one ourselves and customise it?

The Branded Moodle App allows you to customise the Moodle app with your own brand identity to create a trusted and coherent learning experience. The process of getting our Branded Moodle App takes between 4 to 6 weeks. You can learn more about our Branded Moodle App and contact us to know more about the price.

In the meantime you can learn about mobile customisation in more detail.

05 I have downloaded the Moodle App but I cannot get access to my Moodle site, can you help?

It all depends if you’re a student, an administrator or a teacher. We would advise you to review the Moodle App FAQs where you’ll find detailed information on issues you may be experiencing and how to solve them.

06 On MoodleCloud, what does file storage mean?

Our max file storage means maximum file storage for your entire MoodleCloud site. Here are some things you can do to keep your disk usage low:

Host files on Dropbox, Google Drive, iCloud or other web sites, and then link to them in Moodle using a Resource URL.
Host your videos on Youtube. Any link to your videos will be automatically and seamlessly embedded in a course in your MoodleCloud site.
Think about linking/embedding existing websites for your content instead of redeveloping it all from scratch.
Use Page and Book Resources in Moodle instead of uploading PDFs.
Keep the quota for individual users down to something low, to encourage small files.

07 On MoodleCloud, can I install my own plugins?

We have a lot of plugins already installed. Moodle for Free sites are designed to be easy to use, and come with the standard MoodleCloud theme. Your site is preconfigured with the plugins that are made available in the standard Moodle version. Also included is an integrated open source web conferencing System, BigBlueButton. Learn more

08 On MoodleCloud, can I install my own theme?

Moodle for School plans include the advanced theme pack which are Moodle Standard Theme, Boost Theme or School theme. Installing your own theme is not possible on MoodleCloud, however you are able to customise many aspects of the themes we have available. This includes the colours, logos, css styles etc.

09 I have tried to implement my own Moodle site but now I have problems with the implementation or the configuration, what do I do?

Our community forum has a dedicated area focusing on installation and upgrade queries.

All your questions, answered in our extensive Moodle FAQ

Resources for users and administrators

Set-up Moodle

Learn how to set-up Moodle quickly for your learners.

Get Started

Downloads

Download and install the latest Moodle release on your own server.

Download

Documentation

Learn how to manage a course, add activities and resources, discover new features.

For site users

For developers

Go mobile

Access education and training activities on the go with the latest Moodle App.

Find out more

Community

Information on how to get started, manage a course, add activities & resources, and discover new features.

Chat to us

Moodle plugins

Browse our library of over 1700 plugins to customise your Moodle LMS.

View plugins

Feedback

Suggest ideas or features for making Moodle even better.

View tracker

Training

Develop new skills, improve your team’s work, and advance your professional career.

Learn more

Still need help?

Which product/service do you need support with?*:

Are you a user, site administrator, Moodle Partner or reseller?*:

Are you an end user (e.g. student, teacher), a Moodle Partner or an institution with one of our plans?*:

Are you an institution with or without a Moodle Partner?*:

Are you having issues registering your Moodle site or logging in to moodle.org, learn.moodle.org or lang.moodle.org?*:

If you have already signed up for a MoodleCloud site please login for faster support.

We are a small team and only offer limited support on this helpdesk. Please contact your site administrator (the people who manage the Moodle at your school/university/company or learning organisation). If you don't know how to contact them, please contact your teachers/trainers.

If you are a site administrator or need dedicated support then we recommend you speak to one of our Moodle Partners. They offer a range of services including hosting, support, training, consultancy, implementation, integrations, customisations, reporting, analytics and course content creation.

Here is more information about our Moodle Partners.

Below is a list of resources you can use for help on any other Moodle topic:

Moodle Documentation - Search for documentation on any Moodle topic, including site administration, managing courses, enrolment, activities and loads more.
Moodle Community forums - Here you will find links to many Moodle subject forums and loads of useful conversations about configuring Moodle. You can post questions here and one of the many Moodle experts in the community is likely to have an answer for you.
Additional information to some of the most common questions can also be found on our FAQ page.

Happy Moodling!

Here is more information about our Moodle Partners.

Below is a list of resources you can use for help on any other Moodle topic:

Moodle Documentation - Search for documentation on any Moodle topic, including site administration, managing courses, enrolment, activities and loads more.
Moodle Community forums - Here you will find links to many Moodle subject forums and loads of useful conversations about configuring Moodle. You can post questions here and one of the many Moodle experts in the community is likely to have an answer for you.
Additional information to some of the most common questions can also be found on our FAQ page.

Happy Moodling!

Below is a list of resources you can use for help on any other Moodle topic:

Moodle Documentation - Search for documentation on any Moodle topic, including site administration, managing courses, enrolment, activities and loads more.
Moodle for Mobile Community forum - Here you will find links to many Moodle subject forums and loads of useful conversations about configuring Moodle. You can post questions here and one of the many Moodle experts in the community is likely to have an answer for you.
Additional information to some of the most common questions can also be found on our FAQ page.

Happy Moodling!

Please create an account in our Moodle Apps Portal and log in to submit a support request

We are a small team and only offer limited support on this helpdesk.

If you are an institution with a Moodle Partner please contact your partner. If you are an institution without a Moodle Partner and need dedicated support then we recommend you speak to one of our Moodle Partners. They offer a range of services including hosting, support, training, consultancy, implementation, integrations, customisations, reporting, analytics and course content creation.

Here is more information about our Moodle Partners.

Below is a list of resources you can use for help on any other Moodle topic:

Moodle Documentation - Search for documentation on any Moodle topic, including site administration, managing courses, enrolment, activities and loads more.
Moodle for Mobile Community forum - Here you will find links to many Moodle subject forums and loads of useful conversations about configuring Moodle. You can post questions here and one of the many Moodle experts in the community is likely to have an answer for you.
Additional information to some of the most common questions can also be found on our FAQ page.

Happy Moodling!

We are a small team and only offer limited support on this helpdesk. If you are a trainee/student or teacher needing access to your organisation's site, please contact your site administrator.

If you are a site administrator or need dedicated support then we recommend you speak to one of our Moodle Partners.

Below is a list of resources you can use for help on any other Moodle topic:

Moodle Documentation - Search for documentation on any Moodle topic, including site administration, managing courses, enrolment, activities and loads more.
Moodle Community forums - Here you will find links to many Moodle subject forums and loads of useful conversations about configuring Moodle. You can post questions here and one of the many Moodle experts in the community is likely to have an answer for you.
Additional information to some of the most common questions can also be found on our FAQ page.

Happy Moodling!

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