Challenge – Maintaining support through the pandemic
Help for Heroes is a British charity that provides lifelong recovery support to service personnel who have been wounded or injured in the line of duty, and to their families, as well as organising a wide range of fundraising events and activities. Since its inception in 2007, Help for Heroes has supported more than 26,500 wounded veterans and their families.
During the COVID-19 pandemic, the charity faced the dual challenge of limited face to face interaction, as well as a drop-in donation funding. With many recovery centres closed, the Help for Heroes team worked tirelessly and in difficult circumstances to keep wounded veterans, and their loved ones, feeling safe and connected during unusual times. Correspondingly, Premium Moodle Certified Service Provider, Titus, was engaged by Help for Heroes to accelerate the implementation of an e-learning platform to provide digital access to support and raise awareness of Help for Heroes in the community.
Solution – The Recovery College
Titus worked with Help for Heroes to design and develop a bespoke Moodle solution dubbed the “Recovery College”. Designed to help mitigate the isolation that many wounded veterans face, especially during periods of lockdown, the Recovery College centralises delivery of recovery services, allows self-service mental health assessments online and provides users access to targeted resources to help them deal with specific issues such as post-traumatic stress disorder.
Moodle’s intuitive interface and accessible course creation tools allow Help for Heroes to involve as many people as possible in the authoring process. Courses are co-produced by recovery staff together with veterans who have been through, or who are going through, the recovery process.
The Moodle LMS platform also provides a central hub for family members and carers to access the information they need to help them support veterans in their recovery. Resources are available to offer tips on self-care, recognising if a loved one is struggling with their mental health and guidance on how to seek help.
Results – Continuing vital services
The devastating impact of Covid-19 forced Help for Heroes to develop cost reduction measures, whilst maintaining continuity of services. The decision to blend the way services are delivered including maintaining some face-to-face support in the community as well as increasing digital access to the charity’s services, allowed Help for Heroes to continue to reach wounded veterans around the UK and empower them to live secure and healthy lives with purpose.
Find out about Moodle Premium Certified Service Provider Titus and how they work with customers to ensure the success of their Moodle-based online learning projects.
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