Moodle US and Ease Learning partner to ensure end user support

June 14, 2022 By Kit Germeroth

Moodle US has signed a partnership with Ease Learning, an organization that offers performance learning design and insights and an outsourced help desk that enables learner success, retention and completion rates. 

Ease Learning built their help desk support model after recognizing that an organization’s help desk is critical to its retention strategy – if students consistently run into roadblocks, they are much less likely to succeed. Help Desk allows an organization to scale support and drive continuous improvement. 

Their learning experience solution, Ease Skillways, enables skills-based learning design and outcome mapping so organizations can measure actual competency in the skills they are teaching.    

Jonathan Moore, Head of Moodle US, says, “We are really excited about this new partnership with Ease Learning. Their help desk provides 24/7 support whenever clients need it, and their skills-based learning design solution is addressing the skills gap problem, a significant challenge we’ve seen at many organizations.” 

“Ensuring the support of all end users plays a direct role in ensuring equity, access and overall retention through online programs,” says Ease Learning CEO, Laurie Pulido. “We are excited to provide this support for our partner Moodle US and all of their end users.”

About Ease Learning

Ease Learning provides higher ed institutions and commercial organizations with impactful learning design with a focus on DEI and job readiness, a SaaS based product that identifies learning performance insights, and a US-based help desk to drive operating outcomes and successful learner results. Our tech-enabled services ease the outcomes for learners and organizations. To learn more, visit www.easelearning.com.

About Moodle US

As a Moodle-owned entity, Moodle US provides advanced skills and services to enable customers to build the best online learning experiences in the world. Our team of experts will work with you to identify your unique needs whether you are seeking support with hosting, course design, custom development, or anything in between. Scale your level of support and service to suit your specific requirements.

For more information, visit Moodle US or follow us on LinkedIn and Twitter.