How KLM moved to one centrally managed LMS with Moodle Workplace

April 11, 2022 By Moodle

20,000 users

4 tenants

235 courses

32,859 test questions

Challenge – Centralising diverse learning environments

Carrying 34.1 million passengers and 621,000 tonnes of cargo, KLM is a pioneer and leader in the European air transport industry. KLM is based on the principle that people are the key to its brand and over ten years underpinned its e-learning culture with Moodle LMS – Moodle’s open source learning management system. KLM has had a long term relationship with Avetica, Moodle Premium Certified Service Provider in the Netherlands, and in 2020 Avetica was challenged with selecting a platform to move KLM’s 10 different e-learning sites to one centrally managed site.

Solution – Low Total Cost of Ownership and Multi-tenancy with Moodle Workplace

KLM was committed to maintaining an e-learning ecosystem that provided flexibility, low Total Cost of Ownership (TCO) and the ability to easily add new functionality. It was identified that of possible alternatives, Moodle Workplace was unique in that it incorporated all of the secure, feature-rich and flexible attributes of Moodle LMS, with advanced features designed for workplace learning including automation of common processes, custom reports to evaluate the impact of learning, multi-tenancy architecture and shared programs to maximise content re-utilisation. 

Arnout Vree, Avetica CEO & Founder, explains, “With Moodle Workplace, KLM can serve multiple target groups through multi-tenancy which meant that they were able to say goodbye to all their separate Moodle sites. Consequently, their long wish to arrive at one central LMS could be realised.”

Taking into account multiple target groups including KLM’s own employees, suppliers, partners and students of colleges, Avetica implemented Moodle Workplace with protected learning environments per target group. 

The implementation started with the installation of Moodle Workplace and the development of a theme in the KLM corporate identity. In the second phase, Avetica commenced configuring and setting up the various tenants.

In addition to the technical implementation, a lot of attention was paid to the design of Moodle Workplace including the flow that participants go through after logging in, who should receive which reports, an examination of didactic scenarios and optimising the user experience.

In close collaboration with KLM’s learning & development specialists, Avetica realised the optimal design with additional community plugins and customisation. Knowledge transfer took place during the setup so that KLM would have the necessary knowledge and skills to tackle new matters independently.

The login screen of KLM's Moodle Workplace platform. It is customised with their logo and branding and it features a photograph of one of their airplanes. Image

It was important to KLM that their employees were forwarded to Moodle Workplace via a link from Cornerstone. KLM’s own developers realised this link, whereby Avetica configured the web services and provided support during testing.

Results – A seamless and efficient centralised learning ecosystem

KLM’s Moodle Workplace instance is currently used by 20,000 learners, across 4 tenants. With over 235 courses and 32,589 test questions, KLM has increased efficiency and efficacy in its commitment to creating a people and customer-first culture.

Periodic consultations continue to be held between KLM’s learning & development specialists and Avetica’s Moodle consultants. In this way, knowledge and information are exchanged about KLM’s learning strategy and the ongoing developments in Moodle Workplace. 

Learn more about Moodle Premium Certified Service Provider Avetica and how they provide tailor-made Moodle solutions for organisations in the Netherlands and Belgium.